Turn customer complaints into business improvements

Cirrus is a simple but powerful complaints handling system. Anyone can use it, anywhere with internet access - just sign in.

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Boost customer satisfaction whatever your business


Boost customer satisfaction whatever your business

Complaint handling trends to dominate 2017

 

Contact centre calls

 

Although Cirrus is predominantly used in the housing sector, 2016 has been a great year for moving into new industries. We’ve worked with a number of companies to help them drive real service improvements.

With 2017 on the horizon, it’s clear that there will be a further push by customer service experts to unchain themselves from their desks. This revolution in agile working is something we’re seeing across all sectors, and Cirrus has been supporting mobile workers for the past several years. Investigations can start immediately, communications are more responsive and complaints resolved much quicker.

Over the past few years, we’ve witnessed organisations working to simplify their complaints handling. They’ve moved away from expensive systems and old processes because they’re no longer valid. Companies approach us when they’re seeking a new way of doing things. They’re generally sick of death-by-spreadsheet, and want a modern, intuitive system. Thankfully, we don’t see this trend ending any time soon.

 

Cirrus has amazing features

Cirrus has everything you need to resolve complaints quickly, and to learn from them.

 

Easy to use on computers, tablets and smartphones

 

Easy to use on computers, tablets and smartphones

Cirrus has amazing in-built reporting

 

Cirrus has amazing in-built reporting

Works nicely with all your existing processes

 

Works nicely with all your existing processes

Cirrus is great value for money

 

Cirrus is great value for money

 

 

 

 

 

  Cirrus has increased the volume of complaints recorded. In the entire of 2012 we processed 33 official complaints. In the first six months of 2013 we processed 188. This massive improvement is testament to the efficiency of the Cirrus software and has allowed us to make genuine service improvements.

Kathy Crombie, Business Support Manager for Bield Housing and Care

 

Just a few of the companies using Cirrus

 

Eurochange
Bield, free to be
Linstone Housing
Trust Housing Association
Albyn Housing Society
Castle Rock Edinvar