Turn customer complaints into business improvements

Cirrus is a simple but powerful complaints handling system. Anyone can use it, anywhere with internet access - just sign in.

Try our FREE 30 day trial 

 


Boost customer satisfaction whatever your business


Boost customer satisfaction whatever your business

Drive service improvements with cutting-edge complaints handling

 

Contact centre calls

 

Since starting out with Cirrus all those years ago, we've come across many different organisations who manage their complaints in their own unique way. Some treat their complaints like treasure, something valuable which can help guide them towards significant service improvements. Other businesses view them as an inconvenience or find their complaints handling laborious, and take the view that they have bigger and better things to focus their busy work lives on.

At Cirrus, we aim to make complaints handling as easy as possible for organisations. Companies approach us when they're seeking a new way of doing things. They want to freshen up their processes, and be supported with a modern, intuitive system.

Agile working is something that we're continuing to see across all sectors, and Cirrus has been supporting mobile workers for the past several years. Complaint investigations can start immediately, communications are more responsive, and resolution times can occur much sooner. And, by our reckoning, this is only going to continue.

 

Cirrus has amazing features

Cirrus has everything you need to resolve complaints quickly, and to learn from them.

 

Easy to use on computers, tablets and smartphones

 

Easy to use on computers, tablets and smartphones

Cirrus has amazing in-built reporting

 

Cirrus has amazing in-built reporting

Works nicely with all your existing processes

 

Works nicely with all your existing processes

Cirrus is great value for money

 

Cirrus is great value for money

 

 

 

 

 

  Cirrus has increased the volume of complaints recorded. In the entire of 2012 we processed 33 official complaints. In the first six months of 2013 we processed 188. This massive improvement is testament to the efficiency of the Cirrus software and has allowed us to make genuine service improvements.

Kathy Crombie, Business Support Manager for Bield Housing and Care

 

Just a few of the companies using Cirrus

 

Eurochange
Bield, free to be
Linstone Housing
Trust Housing Association
Albyn Housing Society
Castle Rock Edinvar