Although Cirrus is predominantly used in the housing sector, 2016 has been a great year for moving into new industries. We’ve worked with a number of companies to help them drive real service improvements.
With 2017 on the horizon, it’s clear that there will be a further push by customer service experts to unchain themselves from their desks. This revolution in agile working is something we’re seeing across all sectors, and Cirrus has been supporting mobile workers for the past several years. Investigations can start immediately, communications are more responsive and complaints resolved much quicker.
Over the past few years, we’ve witnessed organisations working to simplify their complaints handling. They’ve moved away from expensive systems and old processes because they’re no longer valid. Companies approach us when they’re seeking a new way of doing things. They’re generally sick of death-by-spreadsheet, and want a modern, intuitive system. Thankfully, we don’t see this trend ending any time soon.
Cirrus has everything you need to resolve complaints quickly, and to learn from them.
Easy to use on computers, tablets and smartphones
Cirrus has amazing in-built reporting
Works nicely with all your existing processes
Cirrus is great value for money
Cirrus has increased the volume of complaints recorded.
In the entire of 2012 we processed 33 official complaints.
In the first six months of 2013 we processed 188.
This massive improvement is testament to the efficiency of the Cirrus software
and has allowed us to make genuine service improvements.
Kathy Crombie, Business Support Manager for Bield Housing and Care